European Lottery Guild

Do you have questions about ELG? Here's some of our most frequently asked questions. Don't hesitate to get in touch if we haven't provided the answer you're looking for.

Q

What is European Lottery Guild?

A

ELG is an independent lottery subscription service in operation since 1990. Our operation is backed by a state-of-the-art international customer service network which enables us to efficiently serve clients in nearly every country around the world.
 

Q

Do you run your own lotteries?

A

No, we do not operate any lotteries ourselves. We provide secure entry into the official national lotteries described on this site. All the games we offer are regulated and licensed by the governments of their respective countries.
 

Q

Is everything I read in your promotional material true?

A

Yes. We take the utmost care in preparing our press, direct mail and internet advertising and adhere to accepted codes of practice to ensure all information is legal, honest and accurate.
 

Q

How many people have won using your service?

A

To date, European Lottery Guild has had more than 886,000 winners, ranging from smaller prizes of 10 or 20 Euros to larger prizes worth hundreds of thousands of Euros to jackpots worth many millions.
 

Q

Who can play?

A

Anyone who is 18 years of age or older can place an order through European Lottery Guild. We do stipulate that we cannot accept orders for any lottery that is available in a player’s own country of residence. For example, a person living in France cannot play a French lottery through ELG. Unfortunately, our service is not available to residents of some countries, including the Netherlands, Canada, the United States and its territories, Liechtenstein or Switzerland.
 

Q

Where do you get your testimonials?

A

We have an ever-increasing file of letters from players who’ve won through our service. All the testimonials used in our print and internet advertising are genuine and we only publish comments and photographs with the express written permission of the winners.
 

Q

How is my entry processed?

A

Our computer systems can process vast amounts of data within seconds. As soon as your order is received at our processing headquarters, the details are entered into our system and your entries are lodged with the appropriate lottery. You will then be sent a detailed confirmation showing your numbers and dates of play for your chosen game.

Your numbers are automatically scanned and your winnings verified each week. At the end of your play period, you’ll receive a final statement showing your total prize winnings and, should you win 1,000 Euros or more in any draw, we will telephone to advise you immediately. Enclosed with your final statement will be a complete list of winning numbers so you can see all the draw results for yourself.
 

Q

How do I receive my winnings?

A

Payment will be included with your Final Statement in the form of a cheque, bank draft, money order or applicable financial instrument for your country. Of course, we are always happy to make any special arrangements you may require for receiving your prize money. (Total wins of less than £10 for British Lotto, or €10 for all other games, will be deposited directly to your ELG account and are available upon request at any time.) For the convenience of our clients, we will also convert winnings to most major national currencies at the prevailing exchange rate.
 

Q

Is anything deducted from my winnings?

A

No. We do not take commissions or charge any additional fees. You always receive the full amount of all the prize money you win. When you play through European Lottery Guild, the initial entry fee is the only amount you ever pay. This fee covers all the costs of administering your order.
 

Q

How do I check the winning numbers?

A

We will send you a complete list of winning numbers covering your entry period. You can also check the draw results at any time on this website.
 

Q

I’ve heard that consumers should be wary of lottery scams. Should I be concerned?

A

We are aware of illegitimate parties who mislead customers with fraudulent offers and impossible claims. You should always be sceptical of any message you receive that announces you have already won a prize (when you haven’t even done business with that company) and asks you to send a “claim fee” in order to receive your winnings. To help protect and inform our clients, we’ve included ScamAware information on this website.
 

Q

If I have a query, is there anyone I can contact?

A

Yes, our trained Customer Service specialists will be happy to help. We are available via Live Support, email or phone. We pride ourselves on providing friendly, efficient service. Our helplines are your direct links to the experts at ELG.