ELG Frequently Asked Questions
Here’re some of our most frequently asked questions. Don’t hesitate to get in touch if we haven’t provided the answer you are looking for.
European Lottery Guild (ELG) is an independent lottery subscription service operating since 1990. We offer a state-of-the-art international customer-service network which enables us to efficiently serve clients in nearly every country around the world.
No. We provide secure entry into the official national lotteries described on this site. All the games we offer are regulated and licensed by the governments of their respective countries.
To date, European Lottery Guild has helped hundreds of thousands of people become winners, ranging from smaller prizes to larger ones worth thousands of euros to jackpots worth many millions.
Anyone who is 18 years of age or older can place an order through European Lottery Guild. We do stipulate that we cannot accept orders for any lottery that is available in a player’s own country of residence. For example, a person living in France cannot play a French lottery through ELG. Unfortunately, our service is not available to residents of some countries, including the Netherlands, Canada, the United States and its territories, Liechtenstein or Switzerland.
Players write to us regularly sharing their stories and expressing their joy for how ELG has helped them live their dreams. We only publish comments and photographs with the express written permission of the winners.
As soon as we receive your order, we place the entries into our system to lodge them with the appropriate lottery. You will then be sent a detailed confirmation showing your numbers and dates of play for your chosen game.
Your numbers are automatically scanned and your winnings verified each week. At the end of your play period, you will receive a final statement showing your total prize winnings and, should you win €1,000 or more in any draw, we will telephone to advise you immediately. Enclosed with your Final Statement will be a complete list of winning numbers so you can see all the draw results for yourself.
We send payments with your Final Statement in the form of a cheque, bank draft, money order or applicable financial instrument for your country. Of course, we are always happy to make any special arrangements you may require. (Total wins of less than £250 for British Lotto, or €250 for all other games, will be deposited directly to your ELG account and are available upon request at any time.) For your convenience, we will also convert winnings to most major national currencies at the prevailing exchange rate.
No. We do not take commissions or charge any additional fees. You always receive the full amount of all your prize winnings. When you play through European Lottery Guild, the initial entry fee is the only amount you ever pay. This fee covers all administration costs.
We will send you a complete list of winning numbers covering your entry period. You can also check the draw results at any time on our website.
Some illegitimate parties mislead customers with fraudulent offers and impossible claims. You should always be sceptical of any message you receive that announces you have already won a prize (when you have not even done business with that company) and asks you to send a “claim fee” in order to receive your winnings. To help protect and inform our clients, we have included a Safe Play page on our website.
Our customer-service agents are here to help you.
© 2018 European Lottery Guild. All rights reserved. E.&O.E.