We want to ensure that you have a load of fun playing, and hopefully winning, with ELG
Here at European Lottery Guild, we believe that lotteries should be enjoyable and exciting, provided that you stay in control and do not play to excess. We ask you to play responsibly, and we will do our best to assist if you find yourself in difficulties. We can help to identify groups that can provide support in the country where you live.
We pro-actively monitor all client accounts and will get in touch with you if we feel there may be a problem. We also operate a policy of voluntary self-exclusion for all customers who feel they may be prone to gambling problems, although we cannot guarantee that this will prevent the most determined individuals from purchasing lottery tickets.
For more information please contact our customer service team via Live Support, email or telephone or visit gambleaware.co.uk
Whilst the majority of people do play lotteries within their means, for some the excitement and prospect of winning can become all-consuming. In order to help you keep control we would like you to remember the following:
- Lotteries should be entertaining and not seen as a guaranteed way of making money.
- Only spend what you can afford to lose.
- Keep track of the amount of money you spend on lottery tickets and the number of draws you enter.
- If you need help, use the spending limits and self-exclusion facility we offer to control the amount you can spend.
- If you think you have a gambling problem, then speak to someone about this.
It is illegal for anyone under 18 to open an account or to play with European Lottery Guild. Due to differing international laws, this is the case even when the lottery game in question may be open to players aged 16 and over. We have taken steps to ensure that our website and service do not attract young people and we are investigating ways our software can stop those who are under 18 from joining. However, we do ask that if young people have access to a computer with internet access, that you take care to keep your account number, username and password confidential.
Our customer-service agents are here to help you.